If you have rental properties, you know the key to profitability is keeping good tenants. Tenants who pay their rent on time, take good care of the property, as well as respect their landlord and neighbors are tenants you want to keep. So, here are a few ways to make sure good tenants stay.
Make Them Feel Safe
Everyone wants to feel safe in their own home, so make sure your tenants are secure. Make sure all parking areas, walkways, and entry ways are well-lit. Keep trees and shrubs trimmed and neat, and do not install fences that are too high for anyone to see over. A feeling of safety is important to tenants and should be to you as a landlord as well.
Your response time to complaints – especially about noise or any criminal activity – sends a strong message to your tenants. The quicker you respond and resolve their issue, the more likely tenants are to want to stick around. Along with this is the simple rule that you should always follow through on repair requests. All tenants want their repairs handled quickly and completely. Many renters are renters because they do not want the hassles of owning. One of those “hassles” to them might very well be fixing things. So, make sure you take care of repair requests quickly.
Having a designated parking spot close to home is very important. Assign parking spaces and enforce parking rules. Also, make sure adequate guest parking is available. Again, make sure the parking areas are well-lit and maintained.
Schedule Maintenance with Tenants in Mind
When repairs or routine maintenance is needed, make sure any inconvenience to your tenant is minimal. Let your tenants know well in advance what will be done and when it will be done. Do your best to schedule any repairs or maintenance when your tenant is not home. If they are at work, they will not be inconvenienced.
If you allow pets, it has been shown to improve tenant retention. If you decide to allow pets, make sure there are rules in place – like requiring people to clean up after their pets and requiring pets to be on a leash when outside. You might even want to provide doggie bags and garbage cans in convenient places.
Be Polite and Professional
As a landlord, you are in the customer service business. Be polite, professional, and responsive at all times. Tenants are paying you a lot of money, so when the phone rings, always be ready to serve them and make anything that is wrong, right.