Overly demanding renters can sometimes overwhelm any Estero, property owner. While many tenant complaints should be addressed in a productive and professional manner, you might stumble upon a renter who will voice complaints concerning everything, creating unreasonable requests frequently. If these complaints are all pointing to health-related problems, your tenant may be a hypochondriac, also identified as someone who suffers from illness anxiety
A person with hypochondria is someone who experiences obsessive and negative thoughts about their own health. They regularly have a lot of worries, do a lot of reading and investigation on health-related issues and may see their surroundings as frightening or dangerous to their health. Most of their excessive or unreasonable complaints may stem from these behaviors and anxieties.
Dealing with a hypochondriac can prove to be quite a challenge; they have a difficult time handling their own urges and may seek regular reassurance about any number of circumstances, which often takes the form of a complaint. They may continuously ask you to verify things for them, attempting to enlist you as a kind of coping mechanism for their anxieties.
The best way to deal with a tenant who suffers from illness anxiety is first, to let them know that the home they have rented is properly maintained. Next, it’s also best to set (and follow consistently) firm guidelines about how often, where, and when is the best time they can contact you. To manage repair requests and other complaints, it would be best to have it as a requirement that your renter to do so in writing; this way, you create a paper trail of each complaint (and your response) in the event of a dispute and could even help you cut down the frequency of their requests.
Although hard, it’s essential to stay courteous and professional and to keep in mind that you are not obligated to come running every time your tenant beckons. If you are confident that the Estero rental property is being regularly and properly maintained, it’s best to reassure the renter that you will manage the situation, but depending on what it is, that you will probably address it at a later date. You may also need to remind the tenant about any relevant lease terms, terms that should spell out which responsibilities belong to the renter and which belong to the property owner to avoid confusion or false expectations.
Handling tough tenant relations can be one of the least enjoyable parts of a landlord’s job. Why not let the professional property managers at Real Property Management Rental Direction handle it for you? We will guarantee that your property is regularly maintained to help alleviate any concerns. We will also manage tenant complaints, clarify and set lease terms, and handle communication between you and your renters in a professional and timely manner. By doing so, we’ll leave you free to focus on other things. Would you like to learn more about how we can assist you? Please contact us online or call us at 239-747-0681 for more information.